Refund policy

This Return & Refund Policy applies to all purchases made through OMNINESTUK LIMITED.

UK-Only Delivery
We currently deliver products only within the United Kingdom.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns should be sent to the following address:
Company : OMNINESTUK LIMITED
Address: 3rd Floor, 86-90 Paul Street London, EC2A 4NE United Kingdom

Email: customercare@omni-nest.com
Phone / WhatsApp: +44 7949 804161

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customercare@omni-nest.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Under UK consumer law, customers are entitled to receive goods that are as described, fit for purpose, and of satisfactory quality.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK Customers – 14 Day Cancellation Rights
Under UK consumer regulations, customers may have the right to cancel or return eligible orders within 14 days of receiving their items for any reason. Returned products must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If your refund is approved, the amount will be refunded to your original payment method within 10 business days. Please note that banks or card providers may require additional processing time before the refund appears in your account.

If you have any questions regarding returns or refunds, please contact us:
OMNINESTUK LIMITED
Email: customercare@omni-nest.com
Phone / WhatsApp: +44 7949 804161
Telephone: 0203 816 2041