FAQ
Find answers to our most frequently asked questions.
Find answers about our products
Products Information
Do you sell to businesses and individuals?
Yes. We supply businesses, schools, home offices, and individual customers across the UK.
Do you offer and have stock original and compatible consumables?
Yes. Depending on the product category, we may offer both original and compatible options.
Are your products high quality and authentic?
Yes! All products are 100% authentic and sourced from trusted manufacturers. Every item is quality inspected before shipping. We offer a 30-day guarantee on all products.
Do you offer special discounts for bulk orders?
Yes. For larger business or office orders, please contact us and our team will be happy to assist.
How can I find the right ink or toner cartridge?
You can search using your printer model or cartridge number. If you're unsure, our support team will be happy to help you find the correct product.
What should I do if a product develops a fault?
Please contact our support team with your order details. Faulty products will be reviewed according to our warranty and returns procedures.
How do I return a faulty or unwanted item?
You have 30 days from delivery to return unwanted items (unused, original packaging). For faulty items, report within 30 days. We'll provide a return label and process a refund or replacement once received.
Is my payment information secure?
Yes. We use secure checkout systems and trusted payment providers to keep your information protected.
Can I create a business account?
Yes. Business customers can create an account to manage orders, track purchases, and access account-specific services.
Find answers to our most frequently asked questions.
Shipping & returns
How long does delivery take?
We use UPS next-day delivery for orders placed before 2 PM, Monday–Thursday. Delivery takes 1 business day to most UK mainland addresses. Weekend orders ship Monday.
Do you offer free delivery?
Yes. We offer free delivery across the UK.
How can I track my order?
Once your order is dispatched, tracking details will be provided when available.
What should I do if my order arrives damaged?
Please contact us with photos of the damaged item and packaging within 48 hours of receiving the order
so we can investigate and we have 30 days refund policy.
What if I receive the wrong item?
Contact our support team and we will arrange a replacement or resolution as quickly as possible.
Can I cancel my order?
Orders may be cancelled before dispatch. Please contact us immediately if you need to make changes.
Can I return a product?
Returns are accepted in accordance with our returns policy. Some products may be non-returnable unless faulty.
What happens if a product is faulty?
Faulty products will be assessed by our returns team and handled according to warranty and returns procedures.
Do you charge for returning faulty items?
If a product is confirmed as faulty, return arrangements may be provided according to our returns policy.
Can I change or cancel my order?
Yes, Please contact us as soon as possible. Changes or cancellations may be possible before dispatch.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, Your Brand!"
Sofia R. Alberta, Canada.