Returns & Refunds Policy

30-day return policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for returns

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging with all tags attached.
• You must provide a receipt or proof of purchase.

We reserve the right to refuse returns that do not meet these conditions.

How to start a return

To initiate a return, please contact us via our Contact Us page and provide:

• Your order number
• Details of the issue
• Supporting images or videos (if applicable)

Once your return is approved, we will provide instructions on how and where to send your item.

Return address

Damaged, defective, or incorrect items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos or videos as proof. We will assess the issue and offer a replacement or refund where applicable.

Exchanges

We do not offer direct exchanges.

The fastest way to get a different item is to:

1. Return the original item.
2. Place a new order once your return is approved.

Refunds

Once we receive and inspect your return:

• We will notify you if your refund is approved or rejected.
• If approved, the refund will be issued to your original payment method.

Please note:

• Refund processing may take 5–10 business days depending on your bank or payment provider.

Return shipping costs

• Customers are responsible for return shipping costs, unless the item is faulty, damaged, or incorrect.
• Original shipping charges (if any) are non-refundable.

Non-returnable items

Certain items cannot be returned, including:

• Personal care items (if opened or used)
• Perishable goods
• Custom or personalised products
• Any item not in its original condition

Contact us

If you have any questions about returns or refunds, please contact us through our website.